University of Chicago Medicine

  • Executive Director of Ambulatory Operations (Multi-site - Travel Required)

    Requisition Post Information* : Posted Date 3 weeks ago(11/30/2018 9:28 AM)
    Job ID
    Benefits Eligible
  • Job Description

    Bring Your Passion to the Forefront:


    Executive Director, Ambulatory Operations (Multi-site – Travel Required)


    Job Duties

    The Executive Director of Ambulatory Operations will be the administrative lead on the programmatic, operations and financial planning for multiple ambulatory practices and locations.  The incumbent will have management accountability of the practices through the supervision of managers at multiple ambulatory facilities and will collaborate with other respective medical and administrative leaders (e.g., Finance, Business Development, Department Chairs, Executive Directors, Care Network leadership), and will be primarily responsible for overseeing the operations of the Ingalls Family Care Centers across multiple locations.


    The Executive Director participates in long-range strategic planning and short-range implementation to ensure sites are managed in a consistent manner that embraces the UChicago Medicine patient-centered service and service excellence standards and utilizes efficient operational processes.  In addition to provide operational oversight, this individual will be a key collaborator with the relevant departments and a through leader in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service and process improvement.


    Responsible for oversight of day to day operations for multiple practices across facilities (e.g. multiple geographic locations)

    Lead, develop and motivate a management team which collaborates with department and section administration, as well as other operational and clinical stakeholders, to achieve cost, quality, service, and financial outcomes.

    Works collaboratively with medial leadership and providers to optimize patient care capacity and patient access.  Works collaboratively with revenue cycle and finance department personnel to optimize clinic financial performance.  Responsible for metric analysis and, in collaboration with clinical leadership of the practices, direction setting.  Improve patient satisfaction levels and strengthens physician relations.

    Assures performance improvement, risk management, and patient safety functions are developed, evaluated, maintained, and integrated throughout areas of responsibility.  Ensures alignment with and execution against Ingalls Ambulatory organizational objectives.  Leads operational improvement efforts. 

    Collaborates with executive leadership to develop strategic initiatives and successfully execute against those objectives. Develops and monitors the operating and capital budget for each practice. Ensures lines of communication are developed with administrative and clinical leaders. Promotes an engaged and committed workforce focused on patient access and high-quality service.

    Performs other duties as assigned.






    • Bachelor’s degree required. 
    • 7+ years of progressive leadership experience overseeing an ambulatory practice network.


    Experience, Knowledge and Training:

    • Demonstrated ability to work effectively with physician leaders and in a highly matrixed environment.  Exceptional talent in the selection and mentoring of high-quality, effective teams.
    • Proven ability to lead change, organize and engage teams, and delegate responsibility appropriately.
    • Provide ability to use data to drive performance improvement.
    • Strong written and verbal communication skills.
    • Experience using LEAN for performance improvement is desirable.



    • Ability to travel among multiple sites within a day (valid driver’s license and vehicle)




    Director, Manager, Supervisor


    Reports to

    Senior Vice President, Ambulatory Services

    Why Join Us

    For nearly a century we have pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improve the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality.


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