University of Chicago Medicine

  • Customer Associate, full time -Days

    Requisition Post Information* : Posted Date 3 weeks ago(12/27/2018 4:14 PM)
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  • Job Description

    Bring Your Passion to the Forefront:

    Customer Associate, Full Time- days


    Join the hospital trusted by Chicago’s Southland, Ingalls Memorial Hospital, in this role as a Customer Associate.

    Performs general reception duties including the checking in and out of patients, telephone message retrieval and routing, updating demographic and insurance information, general filing, and maintenance of medical charts.  

    • Receives and discharges patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff.
    • Performs clerical duties, including, but not limited to: scheduling, typing, from completion, photocopying, faxing, mail sorting, filing, maintenance and preparation of medical charts, etc.
    • Receives incoming calls, routing same to appropriate party and takes messages according to department protocol or needs of customer. Receives cash and other payments, reconciles balances at end of shift. Makes bank deposits as requested. 
    • Files and retrieves medical records from storage areas as requested and according to department policy and procedure. 
    • Performs general clerical duties in the handling of medical records, including, but not limited to: copying, delivering, preparing for transport, mailing, shipping, receiving, faxing, etc. as requested.
    • Utilizes reports generated from the computer, calculates and estimates patient charges for the patient and/or guarantor prior to service.
    • Communicates payment responsibilities and develops appropriate payment plans to assist the patient.
    • Collects payments from patients and/or responsible parties, issues receipts and allocates to appropriate patient accounts.

    Required Skills

    • High school diploma or equivalent. 1 to 2 years experience in health care setting, preferred.
    • Experience in the basic computer software programs.
    • Demonstrated ability to develop others in areas of continuous process improvement, and customer service.
    • Delivery and self-directed team work.
    • Previous experience in healthcare environment preferred.
    • Moderate typing skills (minimum 30wpm) is required.

    EEO Statement

    Ingalls is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

    Why Join Us

    For nearly a century we have pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improve the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality.


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