Be a part of a world-class academic healthcare system, UChicago Medicine, as the Program Manager of Patient Experience Improvement & Innovation for Ingalls Memorial Hospital in Harvey, IL. Here, you serve as the internal expert of our patient experience initiatives for the entire community hospital. You’ll partner closely with our inpatient clinical leadership team to drive positive outcomes serving the south suburbs of Chicago. Patient Experience continues to remain a large focus of our business, and we seek a passionate individual that will be able to build, coach, and drive positive experiences across the hospital.
As a member of the Ingalls team, you’ll be part of a health care organization that’s a beloved and reassuring presence in its South Suburban community. We’re making UChicago Medicine’s forefront of care available to a growing number of patients and their families, and continually pioneering more effective community-based approaches to acute, chronic, and preventive care. We’re relentless advocates for our community’s economic resilience as well, using our voice to attract more investment and more opportunities for the people we serve.
This position requires you to work onsite at our campus in Harvey, IL 4 days per week (5 days during the first 3 months of training). You will need to be based in the greater Chicagoland area.
Our success depends on creating positive healthcare experiences for those that we provide service to. The Program Manager of Patient Experience Improvement & Innovation will be responsible for setting and executing our patient experience improvement and innovation programs for Ingalls Memorial Hospital. In this role you will: develop and maintain a programmatic approach to experience improvement through leadership partnerships, staff engagement, coaching and advisory functions to integrate best practices that effectively focuses on continuous service improvement. The Program Manager leads the strategic deployment of programmatic solutions related to communication programs and interactive patient care technology innovation, to name a few. They will provide change management guidance and leadership in enterprise-wide improvement strategies. Oversight of direct and indirect reports in the coaching program, this role would also be responsible for integrating patient voice throughout our E4 transformational efforts and optimize the use of innovative solutions to advance patient experience outcomes.
E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:
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For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!
UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities
UChicago Medicine Ingalls is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
Must comply with Ingalls Memorial Hospital's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.
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