Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Assistant Patient Care Manager in the Cardiac Telemetry unit. Here, you serve as a public relations representative for patients and their families. This position exhibits knowledge of, follows, and actively supports the philosophy, mission and vision of Ingalls Memorial Hospital, while demonstrating behavior consistent with the core values and standards of service of the organization. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Under the direction of the Unit Director/Manager, the Assistant Patient Care Manager functions as the assistive leader for a specific shift(s) and assumes responsibility for clinical practice which may include 24-hour accountability. The Assistant Patient Care Manager is responsible for supporting the coordination of care and communication to facilitate patient needs as well as providing direction to and counseling of unit staff.  

Essential Job Functions

• Adhere to all hospital policies, procedures and standards of care.
• Observe and adhere to all corporate compliance requirements and communicate issues as they arise to the appropriate party as identified in the Corporate Compliance Plan.
• Participate in budget preparation and assist in monitoring of financial performance.
• Demonstrate cost effectiveness in meeting unit and patient care needs.
• Demonstrates a positive, supportive attitude to physicians, patients, families and other personnel consistently.
• Displays patience and tact when dealing with patients' families and other health professionals.
• Collaborate with physicians to clarify the patient’s plan of care as needed to support the patient and primary caregiver.
• Demonstrate clinical expertise and practice in unit’s specialty through active participation as well as verbal instruction.
• Provide leadership and support staff in facilitating patient care coordination.
• Adhere to and participate in regulatory compliance.
• Assures performance improvement data collection is completed in a timely manner.
• Assist unit leader in achieving unit goals.
• Successful completion of annual competencies.
• Round on patients and employees daily.
• Investigate and resolve issues related to customers and communicate outcomes to unit leader.
• Demonstrate excellent communications with all stakeholders.
• Follow service standards through leadership by example.
• Participates and provides feedback in staff selection and hiring.
• Serves as a mentor and coach for staff.
• Responsible for evaluation staff performance and provision of coaching feedback in a timely manner.
• Serves as a liaison in facilitating staff RN and physician relationships.
• Ensures daily assignments are completed and appropriate.
• Ensures effective on-boarding and/or preceptorship of staff.
• Maintain effective interpersonal, interdisciplinary relationships that exude professional conduct.
• Commitment to professional growth and competence.
• Willingness to assume and participate in additional projects and assignments.
• Participation in leadership meetings
• Maintain responsibility for attendance and punctuality

Required Assistant Patient Care Manager Qualifications

• Graduation from an accredited school of nursing with a Bachelor of Science in Nursing (BSN) is required.
• Must hold a current RN Licensure State of Illinois Department of Professional Regulation or valid temporary permit to practice nursing in the State of Illinois.
• Must hold a current Basic Life Support certification (Healthcare Provider Recognition).
• 3-5 years of experience in RN specialty area

Preferred Assistant Patient Care Manager Qualifications 

• Prior leadership experience

Position Details

• Job Type/FTE: Full-time (1.0); 10-hour shifts
• Shift: Days
• Unit/Department: Inpatient Psychiatry 
• CBA Code: Non-Union

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us! 

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities    

UChicago Medicine Ingalls is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. 

Must comply with Ingalls Memorial Hospital's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.